Bruce Deery, a veteran network marketer, describes his refund struggles with Global1Entertainment (G1E) in a September 2014 YouTube video, detailing his attempts to recover over $1,200 invested in the company. Deery's account highlights the shifting business model of G1E, which rebooted from the earlier Infinity2Global (I2G) operation, and his growing concerns over its financial transparency.

Deery joined I2G on May 28, 2014, after extensive due diligence, including conversations with Faraday Hosseinipour. Hosseinipour, identified by BusinessForHome as a "top earner" in G1E, reportedly leads a team of 18,000 members and has earned approximately $2.3 million from I2G and G1E in one year with partner Dave Manning. Deery's initial decision to invest was based on I2G's flagship products: the I2G casino and Songstagram. These products, which he believed offered substantial residual income potential, no longer exist.

In July 2014, Deery purchased a second High Roller position, costing $600, based on further discussions with Hosseinipour. Each High Roller position cost $600, bringing Deery's total investment to $1,200. Shortly after this second purchase, I2G abruptly disappeared and rebranded as G1E without prior announcement. This change triggered "red flags" for Deery, prompting him to halt further investment and seek answers.

Deery attempted to sell one of his High Roller positions. He then received an email from G1E's corporate attorney, David Koerner, citing a new corporate policy that prohibited mentioning G1E's name or using its images in such sales. Koerner reportedly contacted Hosseinipour, who then encouraged Deery to remove his video. Deery candidly expressed his dissatisfaction to Hosseinipour, stating his intent to request a refund due to the company's questionable practices.

Hosseinipour advised Deery against a formal complaint to the corporate attorney, instead suggesting a "softer way." She promised full support in securing a complete refund of his join and monthly fees. Hosseinipour also mentioned her surprise that CEO Rick Maike had previously refunded "Emperor fees" and other payments outside the company's 30-day refund policy. Hosseinipour would have earned $120 in recruitment commissions from Deery's two High Roller positions.

Deery sent a polite email to Koerner, referencing his conversation with Hosseinipour and requesting a full refund, but received no reply. This lack of response followed earlier unanswered emails to Koerner and the customer support team dating back to July 28. Deery expressed frustration at being ignored, especially given Hosseinipour's assurance of support and her claims about past refunds for members beyond the 30-day period.

Deery's initial questions to customer support in July reveal deeper concerns about G1E's operations. He cited "recent changes, name changes (and) mentions of problems with banks because of the casino," along with no explanations for the disappearance of Songstagram or the I2G casino. He also questioned the role of "velocity dot com" or "velocity sports book." Deery performed calculations based on reported company revenue and member numbers. He noted a company claim of $45 million in revenue. With 5,000 "Emperors" paying $5,000 each, this accounted for $25 million.

Deery initially estimated 90,000 representatives, but Hosseinipour corrected him, stating there were approximately 18,000. Recalculating with 5,000 Emperors, plus an estimated number of "Novices," "Players," and "High Rollers," along with estimated monthly fees, Deery arrived at gross revenues of $37 million to $38 million. Hosseinipour's figures for gross revenue were reportedly in this range. Deery doubted that $2 million to $3 million of this revenue came from I2G and Songstagram, especially since Hosseinipour indicated only about a thousand downloads for Songstagram before its disappearance. The company's 12-minute corporate video no longer mentions Songstagram.