Speak Asia Global CEO Harendar Kaur announced a new "exit policy" on September 10, 2011, promising a way for panelists to leave the pyramid scheme and potentially receive refunds. This policy emerged after Indian regulators clamped down on the company in May, stopping surveys and recruitment bonuses. Many members had been unable to generate income or request refunds.

The new policy divides panelists into three groups based on their earnings. Those who earned no reward points can get their subscription refunded, minus a $20 administration fee. This means Speak Asia keeps 8.3% to 9% of the initial $220 or $240 membership fee.

Panelists who earned reward points but less than their initial subscription cost are eligible for a refund. Their refund amount is the subscription cost minus any cashed-out or spent reward points, where one reward point equals one USD. For example, a standard panelist who cashed out 50 points would receive $170 from a $220 subscription. These members forfeit any remaining reward points and cut ties with the company.

The third group, panelists who earned more reward points than their initial subscription cost, are not eligible for a refund. Instead, they are encouraged to spend and redeem their points once Speak Asia resumes business. If operations do not restart, these members risk losing all surplus reward points.

However, the "exit option" is currently only a registration of interest. Speak Asia cannot process any payouts without regaining access to its servers from the EOW Mumbai. Furthermore, payouts depend on receiving assurance from the Reserve Bank of India that these transactions will be permitted. Neither condition can be met unless Speak Asia wins its legal battles with Indian authorities.

This comes as Indian authorities continue their crackdown. Harendar Kaur and Indian CEO Manoj Kumar remain in hiding overseas. India's Criminal Investigation Department (CID) arrested four Speak Asia officials in Mumbai on September 9. The arrested individuals include Ravi Khanna, director of Seamless Outsourcing; Sheikh Rayees, a technical officer; Dipankar, a distributor-cum-franchisee; and Rahul Shah, vice-president of Tulsiyat Technologies Limited. A magistrate remanded the four until September 23.

Despite these arrests and the company's CEOs remaining in hiding, AISPA President Melwyn Castro issued a statement congratulating the "entire Speakasian family on the 'EXIT POLICY'." Castro called the policy proof that the company "is very clearly here to stay and grow."