Monat Global claim 1000 order cancellations over the past two months

Monat Global is suing critics to explain away 1,000 order cancellations in two months—but the real problem might be their products.

Court filings show the hair care company blames a coordinated "smear campaign" for the spike in cancellations, claiming competitors are weaponizing customer complaints to tank their business. The complaints themselves? Customers report hair loss and rashes after using Monat products. Rather than investigate, the company is fighting back in court.

Gene Grabowski, speaking on behalf of Monat Global, made the company's stance clear: "Everyone is entitled to their opinion. By the way, there is not a constitutional right to complain about a company." He added that companies have "a right to respond any way it wants to."

Monat's preferred response has been aggressive litigation. In the past six months, they've filed four separate lawsuits. One was settled out of court after Monat claimed a former affiliate agreed to pay them to drop the case. In another lawsuit, Monat alleges the plaintiff is responsible for those 1,000 cancellations.

But Monat is also on defense. Four lawsuits have been filed against the company in the last two months alone. Two allege product liability and personal injury. A third charges fraud. A fourth involves consumer credit issues. The complaints reference Better Business Bureau complaints and negative reviews on TrustPilot.

Here's the obvious problem: companies don't lose 1,000 orders in two months without a reason. These weren't speculative purchases or window shopping. Customers had already decided to buy. Something made them cancel. Either the products weren't working as advertised, or they were causing harm.

When a thousand people independently decide to pull the plug on an order, that's not a conspiracy. That's a pattern.

Monat's official response to concerned customers is telling. The company directed people to speak with their "Market Partner" to obtain an intake form, or contact customer service directly. An "intake form" for adverse reactions sounds like damage control, not transparency. It keeps complaints quiet, funneled into private channels rather than addressed publicly where regulators and potential customers can see them.

The company is choosing litigation over accountability. They're suing the messengers instead of fixing the message. They're hiring lawyers instead of investigating whether their products are actually safe.

Multiple product-related lawsuits are now playing out in court. This is the moment Monat should be pulling back, running independent testing, and being honest with customers and affiliates about what went wrong. A transparent investigation could salvage the brand. Stonewalling and lawsuits will only invite regulatory scrutiny.

Regulators don't need to shut down companies. Companies do that to themselves when they prioritize legal threats over consumer safety.

🤖 Quick Answer

What legal action has Monat Global taken regarding order cancellations?

What complaints have customers made about Monat products?
Customers reported adverse effects including hair loss and rashes following use of Monat hair care products. These complaints formed the basis of the criticism the company attributes to competitor interference rather than product quality issues.

How has Monat Global's spokesperson defended the company's response?
Gene Grabowski stated that companies have the right to respond to criticism as they choose. He asserted that while individuals are entitled to opinions, there is no constitutional right to complain about companies, emphasizing Monat's legal entitlement to defend itself.

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