Craig Jerabeck, Jeb Tyler, and Jason Guck launched 5Linx in 2001 from New York, offering a range of home, wellness, and business services. Jerabeck, the company's President and CEO, brought a deep background in telecommunications to the venture, having founded @Wireless Enterprises, a franchisor of over 78 wireless retail stores across 11 states from 1997 to 2004. Before that, he founded Cellular Unlimited Corp, which operated 23 retail stores in six states, becoming the largest independent cellular phone retailer in Upstate New York from 1994 to 1997 before its sale in 1997. His earlier career included leadership roles at Cellular One and eight years in sales and sales management at AT&T.

5Linx maintains a clean public record on the regulatory front, a notable achievement for a multi-level marketing company that has operated for over a decade. The company categorizes its diverse product and service offerings into three main areas.

The home category includes a residential energy program, telecommunications services like VOIP (Globalinx) and wireless (Globalinx Mobi), mobile power packs (PowerPlay), and satellite TV through DISH Network and DirecTV. It also provides internet, fiber, and cable TV services via third-party providers. Personal security options include data vault online cloud backup, SafeScore credit monitoring, and IDGuard identity theft protection. Home security systems are offered through an affiliation with Protect America Inc.

The wellness category features enhancedcareMD, a supplemental healthcare plan (not health insurance) offering 24/7 access to registered nurses and doctors. EnhancedcareMD Connect provides doctor consultations via Optum HealthAllies. The Hi5 Challenge offers a kit for health and fitness goals. Nutritional products include Hi5 Boost appetite suppressant tablets, Hi5 Lean vanilla shake mix, and Hi5 Edge, a dietary supplement marketed for endurance, metabolic activity, cognitive function, healthy aging, and cholesterol support. Montavida "healthy coffee" rounds out the wellness offerings.

For businesses, 5Linx provides payment processing solutions, ranging from virtual terminals with mobile app features to traditional countertop terminals. Energy contracts are available for 12, 24, or 36 months through third-party Energy Service Companies. Mobile marketing services encompass business elite services, text marketing, specific solutions for realtors and churches, and mobile website optimization. Business security systems are offered through Protect America Inc., and satellite TV services again come from DISH and DirecTV. EnhancedMD Commercial provides "alternative health care solutions" for companies, distinct from health insurance.

The 5Linx website does not list retail prices for its products and services. A Google search for "5linx document 715" reveals a product and service list, but without a clear distinction between wholesale and retail pricing; all customers appear to pay the same rate.

The 5Linx compensation plan is also not publicly available on the company's website. Affiliates must search online to find two documents, "Advanced compensation plan" and "Detailed compensation plan," which outline how commissions are earned.

To qualify for commissions, all 5Linx affiliates must maintain 8 points worth of products and services, plus at least one preferred service and one preferred product. Self-consumption of these products and services counts towards an affiliate's qualification. Point values are assigned to each offering: monthly affiliate fees are 4 points; residential energy is 1 point, business energy 2 points; enhancedMD services 1 point; personal security services 1 point; internet/cable/satellite TV 1 point; business elite services 2 points; text marketing 2 points; other mobile marketing 1 point; cell plans 1 to 2 points; payment solutions 2 points; Montavida coffee 1 to 5 points; and the Hi5 wellness range 2 to 14 points.

Preferred products currently include MontaVida autoship options ($29.95 to $339.95 per month depending on quantity) and autoship options for Hi5 Edge ($59.95 per month), Hi5 Boost ($59.95 per month), and Hi5 Challenge ($189.95 per month). Preferred services include 5Linx affiliate backoffice fees ($49.95 monthly, or $275 for 6 months, $500 for 12 months), enhancedcareMD services ($24.95 to $29.95 per month, with commercial service varying), Business Elite services ($49.95 per month), Text alert services (starting at $60 per month), and Globalinx Mobi and Premium/Value plans ($15.95 to $59.95 per month).

The 5Linx affiliate membership structure consists of eight ranks: Trainer, Executive Trainer, Executive Director, National Director, Senior Vice-President, Platinum Senior Vice-President, Double Platinum Senior Vice-President, and Diamond Senior Vice-President. Each rank requires specific customer points, personally recruited commission-qualified affiliates, unilevel leg requirements, and mandatory rank training.

Time-sensitive rank bonuses are paid for achieving certain ranks quickly: $50 for Trainer within 30 days, $1200 for Executive Trainer within 30 days, and $500 for Executive Director within 60 days.

Commissions are paid on products and services purchased by recruited 5Linx affiliates, calculated as a percentage of the Commissionable Volume (CV) assigned to each offering. The percentage earned varies by membership rank and product. Basic affiliates earn 2%, with potential earnings reaching up to 65% of CV for higher leadership positions. The minimum CV payable is $1, and the maximum is $70. This translates to a commission range of $0.02 to $1.40 at the 2% rate, and $0.65 to $45.50 at the 65% rate.

Residual single-level commissions are paid for the life of a subscription, beginning 90 days after a customer's sign-up. 5Linx also pays residual unilevel commissions on monthly fees. In a unilevel plan, an affiliate sits at the top, with personally recruited affiliates on level 1, and their recruits on level 2, continuing downwards.

These "override" commissions use percentages tied to an affiliate's rank, with a maximum commission percentage distributed across applicable ranks. Percentages by rank are: Affiliate (2%), Trainer (1%), Executive Trainer (1%), Executive Director (1%), National Director (10%), Senior Vice-President (30%), Platinum Senior Vice-President (10%), Double Platinum Senior Vice-President (5%), and Diamond Senior Vice-President (5%). Each rank level only receives its commission once per subscription fee. Higher-ranked affiliates collect any unallocated percentages from lower levels.

A second type of residual commission, Generational Residual commissions, begins at the National Director rank. When a 5Linx affiliate makes a sale, the system searches their upline for an affiliate of equal rank, designating that affiliate as the "first generation."